Cancellations, Withdrawals and Appeals

1. Cancellations ≥ 2 Weeks Before Course Start

   • If a trainee informs us at least two weeks before the course:

     • We discuss via WhatsApp 97368411 and/or email: admin@suekamaccounting.com to understand their needs;

     • We explore options such as rescheduling to a later run;

     • If they still wish to withdraw, we allow cancellation without penalty.

2. Cancellations < 2 Weeks Before Course Start

   • If notice is less than two weeks:

     • We explain that we have already committed to venue and variable costs (e.g. trainers, lunches, materials);

     • We discuss their situation and try to find a fair solution.

   • For serious reasons (e.g. illness or major emergencies):

     • We request brief explanation and documentary proof (e.g. medical certificate);

     • We may offer rescheduling or other arrangements depending on the case.

This personalised approach has worked smoothly since 2013, with no disputes, as discussions are conducted personally and respectfully.

1. Appeals

   • If a trainee is not satisfied with any decision (e.g. cancellation, refund, assessment), they may appeal directly to Sue Kam in writing via WhatsApp or email.

   • Sue reviews all records and reasons and makes a final decision, which is documented and communicated in writing.

2. Closed-loop Documentation

   • Key outcomes (e.g. final decision, rescheduling) are recorded in WhatsApp/email messages and reflected in:

     • The Attendance Sheet;

     • TPGateway;

     • Finance records, where relevant.